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Read moreTerms of service
Welcome to Personal Best. The terms “we”, “us”, and “our” refer to Personal Best. We operate this website and online store, including all related features, content, products, and services (the “Services”). Our store is powered by Shopify.
By using or accessing our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.
1. Eligibility and Accounts
You must be at least 18 years old to make a purchase.
You agree to provide accurate and current information, including your name, email address, billing details, and delivery address.
You are responsible for keeping your account details secure.
2. Our Products
We aim to display our products clearly and accurately; however, colours and details may vary depending on your device.
Product descriptions, prices, and availability may change without notice.
Under UK consumer law, your goods must be:
of satisfactory quality
fit for purpose
as described
If not, you may be entitled to a repair, replacement, or refund.
3. Orders
Your order is an offer to buy. We may accept or decline it at our discretion.
You will receive an email confirmation once your order has been accepted.
Please review your order carefully before checkout.
4. Prices and Payment
Prices may change without notice.
Prices include VAT where applicable. Delivery charges are shown at checkout unless specified otherwise.
All payment information you provide must be accurate and valid. Payment must clear before we dispatch your order.
5. Delivery
Delivery times are estimates only. We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
Risk passes to you once the goods are delivered to your chosen address.
6. Returns & Refunds (28-Day Return Policy)
We offer a 28-day return policy.
Eligibility
You may request a return within 28 days of receiving your order if the item is: unused in its original condition in original packaging (unless the product is faulty) This does not affect your statutory rights under UK law. How to request a return
We will provide instructions on how to return your item.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method. Non-returnable items
Some items may not be eligible, including:
personalised items
hygiene products
final-sale items
(details will be clearly stated on product pages)
Return shipping
Unless the item is faulty or incorrectly sent, return postage costs are your responsibility.
7. Intellectual Property
All content on our Services—including images, text, logos, graphics, and designs—is owned by Personal Best or our licensors and protected under UK copyright and trademark law.
You may not copy or use our content without written permission.
8. Third-Party Tools & Links
Our Services may include tools or links operated by third parties. We do not control these and are not responsible for their content or actions.
Your use of third-party websites or tools is at your own risk.
9. Relationship with Shopify
Our store is hosted by Shopify.
All purchases are made directly with Personal Best. Shopify is not responsible for your orders, products, or any issues arising from your transactions with us.
10. Privacy
We process your personal information in accordance with our Privacy Policy and UK data protection laws (UK GDPR and the Data Protection Act 2018).
Because our store is hosted by Shopify, your data may be processed outside the UK.
11. Feedback
By submitting reviews, comments, or feedback, you grant us permission to use it for any purpose, including improving and promoting our Services.
You must only submit content you have the legal right to use.
12. Errors and Corrections
We may correct any errors, inaccuracies, or omissions at any time, including after an order is placed.
13. Prohibited Uses
You must not use our Services:
for unlawful or harmful purposes
to transmit viruses or malicious code
to harass, abuse, or harm others
to interfere with the operation or security of the Services
to copy, resell, or exploit any part of the Services
We may suspend or terminate your access if you violate these terms.
14. Termination
We may suspend or terminate your access to the Services at any time.
Any parts of the Terms that should reasonably continue after termination will remain in effect.
15. Disclaimer
The Services and products are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free service.
Nothing in these Terms affects your legal rights as a UK consumer.
16. Limitation of Liability
To the fullest extent permitted by UK law, we are not responsible for:
loss of profits or revenue
loss of data
indirect or consequential losses
We do not exclude liability where it would be unlawful, including for death or personal injury caused by negligence.
17. Indemnification
You agree to indemnify and protect Personal Best from claims arising from your misuse of the Services or your breach of these Terms.
18. Severability
If any part of these Terms is deemed invalid, the remainder will continue to apply.
19. Entire Agreement
These Terms and our policies form the entire agreement between you and Personal Best.
20. Assignment
You may not assign your rights under these Terms without our written consent.
We may assign ours at any time.
21. Governing Law
These Terms are governed by the laws of England and Wales (or Scotland/Northern Ireland if preferred).
Any disputes will be handled by the courts in that jurisdiction.
22. Changes to These Terms
We may update these Terms at any time.
Your continued use of the Services after changes are posted means you accept the updated Terms.
23. Contact Information
Name of Registered Company: Personal Best
Contact Number: +447546 239284
Email: Personal-Best94@outlook.com
